Delivery & Returns
YOUR TIMNA WALL ART ORDER
Please find information below with regards to your order, delivery and our returns policy. Anything that is not answered or that you need further information on, please get in touch at info@timna.co.uk
We aim to dispatch your order as soon as possible but please note items will ship at varying times dependent on whether they are products held in stock or print to order, custom, or bespoke commissions.
Regarding made to order & bespoke commissions, on occasion, lead times may be extended due to volume of orders or holidays. For products that are made to order, we will inform you individually of the current lead times, in the item details.
You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.
PRINT TO ORDER WALLPAPER:
Free Worldwide Delivery
Wallpaper Rolls, - please allow 3 weeks for UK delivery and 4 weeks for international delivery, excluding bank holidays and weekends.
Samples - We aim to send samples within 3-5 working days.
For more more information on delivary times outside of the UK please contact us directly.
VERRE EGLOMISE ART
Free UK & Europe Delivary
UNFRAMED
UK - Free Shipping, estimated delivary 7 working days
Europe - Free Shipping, estimated delivary 10 working days
FRAMED
UK - Free Shipping, estimated delivary 4 weeks
Europe - Free Shipping, estimated delivary 5 weeks
For all other destinations please contact us directly for delivery quotes
DELIVERY ADDRESS
Please ensure that you provide us with the correct delivery address. It is the responsibility of the customer to supply all the appropriate contact details for our third party contracts to use to enable them to deliver your parcel to the correct address. For any parcels that do not reach their intended destination due to incorrect information being given, all charges incurred to rectify the correct delivery or loss of, will be the responsibility of the customer.
ITEM DESCRIPTIONS
Please note that every care has been taken to describe items and to ensure they are represented accurately in the Timna Wall Art Website photographs and copy prior to your order. In some cases slight variations to the colours may occur.
Our wallpapers are digitally printed to recreate a hand-painted look. Unique characteristics and details associated with this technique are essential to the character of our products and cannot be classified as faults.
INTERNATIONAL SHIPMENTS – IMPORT DUTIES & TAX
Final delivery costs may be subject to additional charges such as import duties. Customers are recommended to contact their local authorities if purchasing from outside the UK to confirm what tax and duty may be applicable.
Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. We will do our best to improve lead times where possible.
RETURNS POLICY
Please note product specific details below.
SAMPLES:
Please note that we do not accept returns of samples.
PRINT TO ORDER WALLPAPER:
These are print to order and therefore non-refundable.
Samples are strongly recommended to view colour and paper quality.
We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.
VERRE EGLOMISE ART:
Returns are not accepted on original art unless damaged in transit before you receive them.
Our Hand painted Verre Eglomise glass art is hand painted & gilded the unique characteristics and details associated with this technique and are essential to the character of our products and cannot be classified as faults.
Should you believe that your item is faulty you must notify us within 24 hours of delivery at info@timna.co.uk including photographic evidence.The goods must be sent back within 14 days of receiving them.
Mirrors must be returned in their original packaging, in the same condition as they were received, ensuring every effort is made to protect the mirror glass.
MADE-TO-ORDER PRODUCTS:
All Timna Wall ART made-to-order commissioned products are non-returnable. We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.
All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact info@timna.co.uk within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
You must check the product for faults before installation. Should you believe that your item is faulty you must notify us within 24 hours of delivery at info@timna.co.uk including photographic evidence.
Returns labels are provided and the return of goods is at the customer's own expense.
Items should be returned within 14 days of receipt, If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. Please note, we will not cover decorator costs or any other additional costs that arise as this is solely your responsibility.